SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia&Middle East |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrazyLabShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazylabshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Thank you dear store for the Sasuke Figure. The package arrived in exactly 73 days, which is a really long time (with China Post Registered Air Mail). The item was well-packed and was as described (good quality). The figure looks great! I uploaded some pictures below with the item. Overall, I recommend the Sasuke Figure and the seller! Buy with confidence.
Nothing to say except that the Assembly of the statuette is difficult
Very good product bought gift and loved. Very very precise. Like the ad.
Rod only using a fork through the hole, but figure I. O.
produit conforme,livraison rapide
Figure very beautiful, have their defects (mainly in leg) but the price paid cm discount worth. Arrived under 15 days in reef-PE
Perfect, amazing design, just like the photo and even better in person. Amazing details I recommend
Good product
Used it as a cake topper. Looked perfect.
Product quality is very good, comes with details like the cursed brand, Sharingan eyes
ok
Very long delivery, 3 months.
bien
Came early (just forgot to write a review). It was in good shape (as well as the box). I didn’t think it would be a good figurine because of the price but nope, i was wrong. It did take a bit to put sasuke on the stand but eh. 10/10 I definitely recommend
Simply amazing recommend and will buy more like the picture.
It's just like the one in the photo and comes in very good quality
Super true
The figure is very beautiful. Single detail is shading in clothing, Q just leaving it very blue, and the sword that is very difficult to put in place. Nothing too, overall, recommend.
just like the description. good quality. fast ship
It is truthful to the photos, although you are noticed some drawing flaws, but it is fine.