SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia&Middle East |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrazyLabShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazylabshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At 168/51 took 3XL looks like in anime
I'm lovely. It came to Me on the agreed date and the exact day, it had no smell I measure 1.50 and it's XL to check your measurements The very attentive store And the fabric is thin
Kenchik appreciated. All we have to do is put the flags in there, well, later. And so everything is cool, in size class, fell in love with this haori at first sight. I'm putting it on.
That's the best I 've ever had on Ali,
Quality as expected, the child liked
Nice cape! Fabric, of course, synthetics, but the child is happy) means the purchase was successful!
Очень хорошее обслуживание. Посылка пришла очень быстро. По размерам все отлично, и качество хорошее. Спасибо вам большое
Arrived time before expected✔️✔️✔️, Very good for the price. I loved it.
Super
Shirt super class put laik took the size m by 155 looks good. The oversize is still‼& Middot;‼& Middot;
Very cool. The material is similar to silk or it is silk I Xs. Took the biggest T. K. I'm far from thin and wanted an oversize and I was perfectly suited. It came somewhere in 10 days and this is the best thing I ordered.
Now I can go Ugandan do someone: 'd INST: Goodbye
Height 162, size XXL. I really like what I wanted.
Clearly
Synthetic material, the quality of the inscription is so-so. And the store put the wrong size. The money was returned.
пришел за недельки 2 0_0 все супер. заказывайте
Article within what is expected
Quality 50/50, synthetics, this is already said haha) I will dress purely on the hoodie, because the T-shirt is not very nice, it's hard on my hands. 2khl-on growth 180 perfectly approached, in general for such a price will go)
Height 164, size L perfectly approached. With a photo did not bother, on questions of insts: ponyo_ww
The print is very good, the material is pleasant. Arrived quickly!
I really liked it!! Stitched all excellent threads do not stick out, the fabric is light thin. At its height 152-158 took the size of S. It came perfectly. In the Tyumen region came for a month.
Super.
This thing is beautiful, but I said, a little more...
Afigenic
I love you, it's big, fast shipping inside everything, total recommended, I 'd buy back