SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia&Middle East |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrazyLabShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazylabshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A balding shirt, like a kimono, was a delay in delivery, came whole. I did not communicate with the store. I advise everyone
It's just hot! Excellent blouse, thin, walking around the house, for the summer you can
Thank you, the goods correspond to the photo, the delivery is quite fast!
The product is satisfied, in some places the threads stick out, but for such a price it is not critical.
Very cool, quickly came)
Everything is super, thank you very much: D✨
To St. Petersburg reached 12 days from the moment of placing an order. Quality is good. Order-you will not regret.
I liked everything! Delivery came faster than expected. Size fits, comfortable.
Beautiful haori. The fabric is pleasant, does not rustle. Because of the composition of the fabric is quite warm. With the store did not communicate, but the goods sent quickly, the delivery took a little time, relative to the usual deliveries on Ali. On the growth of 168 took the size of 2XL, did not lose.) in general, I advise pips, take it, you will not regret it!!
Came very quickly. On height 163 took XXL, Everything came up!
It came for a smaller size, but overall everything is fine
AAA this is afigenno, I recommend it to everyone!!!! Took S on height 160!! Oh may gad!! Oh may gad!!
Haori is good, but thin. I thought it would be a little thicker. I took a larger size, because I wanted freely. Everything corresponds to the size, it came quickly, earlier, somewhere in 18 days. Advise!!!!
The top of the suit is made chic
Fast Delivery
On the growth of 163 villages is ideal
Came in two weeks. Not bad. My daughter is delighted
****
It came quickly, took 3HL turned out to be on growth most that, growth 190, the quality is not bad, wash delicately better then Pat neatly and generally fire
At 197 cm, took 5XL. It seems normal to sit. On quality, everything is sad, but for such a sum vprindcipe is acceptable, karoche cool thing
Just wow! I like it! Quality fire, I advise everyone! It came in 6 days, though only preparation was long! Awesome, definitely like
My grace, haori Bomba, took XL, I have a height of 160
I came in, just like in anime
Perfect!!
Lo compre para mi novio, suele ser talla L, pero lo pedí XL, le quedo súper, eso sí, no le cruza como tal, pero le queda bien de espalda y brazos, además es frescas y queda súper para el verano. Con una polera blanca abajo se luce mucho mejor! Además, decía que se demoraría 1 mes y un poco más, pero llegó en aproximadamente 2 semanas ✨