SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia&Middle East |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrazyLabShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazylabshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Not a bad Cape
Wonderful haori, light and quality. Even seams, threads do not stick out, the print is bright. Definitely recommend: D
Es hermoso, igual a las imágenes
On the height of 165 cm took the size of XXL. Everything is super!!! Thank you!!!
хаори вообще суперское, и пришло быстро, всем довольна)
Excellent quality
On the growth of 168 took XXL. What you need. In Ukraine it came very quickly, thanks to the store!
Long sent, but because of the choice of fast delivery came normally. Baby satisfied
good
Синтетика тонкая, но красиво, рисунок на рукавах не ровно прошит. Заказала 27.08, пришло в постмат 09.09- очень быстро
It's the best thing that could be, I like it terribly. The truth sticks out threads, and so everything is good. For such a price just an excellent product. I did not communicate with the store.
Arrived with a few days delay but is perfect, I have taken two sizes in more correct to have her some more oversized and fine ^ ^
28.08 issued an order, sent immediately. 18.09 already delivered to the Post Office, which surprised and pleased, because it was expected in October. No thread, the seams are good. Drawing too. In the machine I will not risk washing, of course, but with manual washing will be all the rules.
All Super, 167 L
Haori is generally Super, and it came quickly, everyone is happy)
OK
топ, девочки. у меня рамзмер s
на рост 163 и вес 70 кг брала 2хл. пришло немного оверсайз, как и хотела. все идеально. нитки не торчат, пришло быстро.
Perfecto
In full delight! Material that is necessary. Size 3 + XXL ideally sat on my height 169, weight 70 Suitable for almost any clothing Well, naturally, now I'm not only a hair like Draken)
The fabric is bad, very plastic, but it meets its function
On height 163 and weight 70 kg took 2HL. There was a little oversize, as she wanted. Everything is perfect. Threads do not stick out, it came quickly.
The Cape corresponds to the description. For a girl with a height of 158 cm and a Russian size 44 perfectly fit the size M, the child is satisfied.
I don't know yet.