SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia&Middle East |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrazyLabShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazylabshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm in love
A beautiful quality case in Mo came for 1,5-2 weeks
Slightly darker than in the picture, and it seems slightly dirty on the U so everything is chic
Come in two weeks! The second case I order from this store, everything is very well done. The cover was lighter than the one I ordered before it: the first cover was in blue shades with Sukuna and itadori. Lighter, I think, because it is smaller, so from the first time the cover was difficult to put on, and even the screen it protects less than the first. But externally, of course, this one is very beautiful... Art is straight beauty of the nebeben. All holes for the buttons are in place, cut out qualitatively, excluding the hole for the camera-a little visible trim, but this is if you look directly. Behind in principle, the cover copes well)) well, protects in the sense))))) but the front is not very, well, unwise... Not all of us are able to work for two fronts at the same time. In the hand is very comfortable! Since it is less heavy than the first case (I will complement the tip of the first one, so it is clear what I compare with), in the hand it is also more easy. Retreat from the chamber of norms such! In general, I advise the case)
The cover is very cool
Чехол супер, от качества самого изделия до качества печати. Все подходит идеально. Выступы над капронами и экранам создают определенную безопасность при падении. Советую, сама буду заказывать ещё. Пока что лучший чехол который я заказывала <3
The quality of the cover is simply amazing. The clarity of the picture is very good, bright, the cover is dense. I advise everyone!
Great case! Corresponds to the description. Well protects the phone, sides just above the screen, which allows the glass not to break. Purchase is very satisfied!
Великолепный чехол. Я очень рада
Нууу… хороший чехол, пришёл супер быстро. Рисуночек правда другой по цвету немножко(тусклее чтоли..), а ещё из рук выскальзывает, даже страшно иногда идти с телефоном в руках.. неплохо в целом.
Cover just otpad!! The quality is excellent, sat perfectly, the drawing is clear, came quickly, did not communicate with the store. Price justified!!
Очень довольна, качественный, яркий, пришёл спустя две недели . Очень довольна
Very good quality. Am very satisfied.
Great case. Quality. The color of the picture is calm. Just like in the photo. The teenage daughter is very pleased.
Description exact, beautiful, neat cover.
Good quality
Beautiful and all right
I love it so much it’s perfect
Quality is good, everything is fine.
I want a sonmin card
A beautiful cover, I advise everyone!!
For some reason I expected the worst, but the quality was quite good. It came quickly, even before the deadline) thanks to the store with: I advise
Very steep, but a little slippery in the hand :(
el diseño muy hd, se ve bastante bien
Just super! Favorite case