SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia&Middle East |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrazyLabShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazylabshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Я думал, что деньги меньше, чем свет, долго не удовлетворяет
Быстрая доставка, коврик красивый, картинка чёткая. Подсветка имеет много режимов. Рекомендую всем любителям анимэ
Thought money than the light is low, long not only satisfy oh
Fast delivery, the mat is beautiful, the picture is clear. The backlight has many modes. I recommend to all fans of anime
I just put it on my desk and already love it! The quality is excellent. It arrived pretty fast!
Продукт как на фотографиях очень хороший сервис очень серьезный продавец я очень рекомендую спасибо сердечно
Perfecto
Выглядит хорошо, соответствует. Свет виден только с выключенными огнями, так как Светодиодная лента очень тонкая.
Product as on the photos very nice service very serious store I highly recommend Thank you cordially
Looks good, meets. The light is only seen with lights off, as the Led strip is very thin.
Le pongo 5 estrellas por la calidad del producto. ahora si tuviera que evaluar la entrega de mi pais seria un 1 pero esto no va al caso.
So far seems to be a good purchase and works!
Like the picture printed met expectations! The RGB no mistake, has all this light like the picture
крутой коврик, купил со скидкой за 800р доволен как слон, лента конечно не такая сочная но в целом коврик классный!
Cool mat, bought at a discount for 800r happy as an elephant, the tape is certainly not so juicy but in general the mat is cool!
Recommend
Very good
Отличный коврик, к сожалению мне не совсем подошёл по размеру, но это ни в коем случае не из-за продавца, скорее моя вина
Excellent mat, unfortunately I did not quite fit the size, but this is in any case not because of the store, rather my fault
It's a good product, it came to me perfectly
Danke
All top
Excellent!. Well packed and good quality.
Very nice mousepad
My daughter loved! Perfect quality. Came fast and working straight.