SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia&Middle East |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrazyLabShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazylabshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
La tela es muy buena y resistente, pero no es a prueba de agua. los zippers son de buena calidad y duraderos. en si, todos los materiales de los que esta hecha son de excelente calidad. Llego en 10 días, DEMASIADO rápido. ¡ME ENCANTA!
Excellent backpack, if not for sticking from everywhere threads and small puffs. For this minus star. But except it's all good. The fabric is dense, the fastening is whole and quality, there are enough pockets inside. The color is cool, the print is also decent. I did not expect that the backpack is so large, but it's even a plus: you can carry a laptop. Shinzo sasageyo!
In Tver came 15 days after the order. The parcel is packed well. I advise everyone. The quality is very cool. The print on the backpack is bright. I did not communicate with the store. Worth your money.
The backpack came in excellent condition, the pattern is clear, resistant It was about two weeks, which is a small period for Alik at all Recommend!
grande y chula un 10
hope to order Fashion Anime Attack on Titan Canvas Men's Backpack again soon, it's something
In good, came exactly on time
Absolutely love this bag! Nice and big and sturdy material. got 4 pockets inside, 1 with a zip and a flap pocket on the front with good magnets. came a few days before estimated delivery and wrapped well. can't wait to be using this when I go back to school
de.muy buena calidad
The product fully corresponds to the description, 20 days went to the Krasnoyarsk territory. Cloth is dense, stitched all qualitatively. I recommend.
Продавец очень быстро отправил рюкзак. Он очень качественный, прочный и вместительный(довольно большой). Значки я конечно же уже прицепила^^. Рисунок чёткий и как бы вы не старалась его стереть, ничего не выйдет. Еще мне понравилось, что на замках тоже название аниме)
Cool, love, cool
According to the description, my son is delighted!
Backpack Super!
Ahu # @ ₽ @ backpack!
Great backpack! The fabric of the top and lining is dense, high-quality, it will be worn well. Seams are all neat, threads do not stick out. Very satisfied! Honestly I did not expect for such money, such a good quality.
A good backpack
Looks like on picture. Thanks!
Good qulity. Fit laptop 14 inch
Very good, strong and light backpack. It's perfect for school. She took her son to grade 8. Thank you
It's just like in the photo, very nice, canvas and sturdy and large capacity I'm delighted with the purchase
The quality is excellent, although the delivery leaves much to be desired, it went for a long time, where on the border they held a week, then somewhere in the cancer were fixed, well as
все чудово, рекомендую.
Excellent backpack, took her daughter, she really liked. The only thing is that there are few departments outside under lock.
Came very quickly. The backpack is excellent, I take this for the second time.