SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia&Middle East |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrazyLabShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazylabshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excelente calidad, la verdad pensé que iba a estar random pero me lleve la sorpresa que me encantó en verdad mucho
llego dentro del plazo, el producto es igual al de la foto y la calidad excelente, el vendedor respondió rápido ante las consultas, recomiendo comprar una talla mas grande a la comprada normalmente
The quality is excellent, the jacket is like in the photo!
10/10
Very good quality, lined, with good finishes
Excellent product of very good quality. The sizes correspond well to what is indicated in the description. Super happy with my jacket!
Great quality
absolutely wonderful. accurate to the show and stylish. i wear it for cosplay and daily use
Super quality. Wear it also as normal jacket. I Liebs ~
Very good quality vest 10/10
very good quality, it's a very good jacket, but for accuracy to the manga, buy the gray one.
Точно так же, как на фото. Мне 165 см, а XL немного большой, как я и хотел, он прибыл примерно за 10 дней, намного раньше, чем ожидалось.
Fast arrived in Brazil. Beautiful jacket!!
Exactly how in the photo. I measure 165cm and the XL is going a little big, how I wanted it, it has arrived in about 10 days, way before expected.
It's perfect! The matching size, the material and the stamping are good and, moreover, they were very nice when I contacted the Tienda. Buy it here!♥️
Заказом довольна . заказала сыну на ДР , по отслеживанию продавец сразу же отправил товар , задержалось уже в КЗ . до Алматы Казахстан дошло ровно за 40 дней . вместе с этим заказала ещё три товара , но куртка пришла первая . товар соответствует описанию, почитав отзывы взяли на размер больше L и не ошиблись , носим М. ребенок рад , хотел именно красный подклад , так и пришло , рисунок четкий , немного тесьма с лейблом разошлась , пришлось поджечь , а так все топ ! спасибо большое продавцу и его команде !
Perfect I'm very happy
excelente
на мальчика 12 лет размер S хорошо, можно было бы и М взять
Soy talla S así que pedí una M por si acaso y la verdad quedo perfecta, llego en menos tiempo de lo esperado y la calidad de la chaqueta es muy bueno
Too much flow, the jacket is amazing. Baji is me wsh
Вау вау вау калидад в Кро Ямал!! Настоящий бомбардировщик очень очень хорошего качества! Кроме того, прошло некоторое время с продавцом, сначала он не продавал куртку с красным внутри, но после того, как я сказал ему, что с красным было бы лучше И больше похоже на пиджак Токио-ревенеры, Я был очень удивлен, когда увидел около 1 месяца после того, как они продали его как таковой, каждый раз, когда я попросил фотографию или информацию о продукте, они ответили мне напрямую! Я люблю это!
Я люблю ее! Он очень хорошо сделан, материал очень мягкий и имеет небольшой блеск, его отделка очень хорошая, а отпечаток идеален
Эта куртка абсолютно потрясающая. Не только идеально сидит, но качество-то самое лучшее, что я уже много раз вижу. Доставка заняла немного, но это было так хорошо, стоит подождать.
true to size, comfy and stylish