SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia&Middle East |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrazyLabShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazylabshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really liked, quickly came
They all came in excellent condition and arrived very quickly, grateful to the store.
Cute, the 50 units were coming, although they were a little late to arrive.
They arrived in just 13 days, very happy, I liked the designs and the size is suitable, you can see a decent glue and not the ones that take off just by touching them. Highly recommended!.
Very nice but hardly brought from one piece
Awesome stickers!!!! There are some more simple one and some more detailed ones too and they are all awsome
They arrived in good condition before the estimated time, have designs of different animals and look very nice c:
fajne naklejki w dobrej jakości przyszły nawet szybko biorąc pod uwagę datę która widniała w zamówieniu ze maja przyjść w listopadzie a są w październiku także chyba plus
I'm happy with everything. Thank you!
Got the 50 and you get the exact stickers pictured. Happy with them.
Good quality printing, all pictures and letters are cleras. Arrived well wrapped and good CONDITIONS.
i love them. but they dont really glow in the night sadly
Super pretty!!
Very cool stickers
Very pretty, however some are not very clear. Stick well, I would have liked to find more animates in 50 sticker than repetitions of some with different colors
All is well, thank you very much, it would be good if there were not yet repeated stickers and so, everything is great
Excellent,. Very comfortable with stickers
There was only one double up and they were different colours, some looked like neon signs with a glow and others just a colour on black all look great only one seemed a little off but over all great product
He has several drawings and they look good