SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia&Middle East |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrazyLabShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazylabshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
hermoso
Quality and delivery at point, I recommend a lot even if I did not expect much but to my surprise I am quite satisfied with this purchase and I'm rather happy, everything is fine it's nice
Just like the description, while not protejers much is beautiful, its design is 10/10 perfect for my cell phone, I arrive earlier than expected makes it even better.
It's super cute and it's just as the picture shows Def a 5 star
The case is only decorative, it will not protect the mobile from some fall.
It's got some colors off. But the product is fine that if I'm late
Looks cool! Lasted 1,5 month to get inside
Perfect, image found slightly grainy but is really beautiful
Nice cover.
It came super fast, I still don't prove it how it looks
Very good quality, and very beautiful.
+++ Well received! I recommend this store!! +++
It's nice just that the impression is not very good and the photo is very dark.
Very nice and good quality
отличная картинка и материал хороший,на телефон сел. продавец очень дружелюбный.
Vraiment bien je revommande le vendeur et ce produit de bonne caliter. L'image de la voq et meilleur que sur la photo
Received Kimetsu No Yaiba Demon Slayer Phone Case for Huawei Mate, M & P-series in a reasonable amount of time. Glad with the purchase
Excelente
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Very nice, I'll order again
Good for the price you have, arrived much earlier than expected, the only detail is the image print quality, it's a little diluted and maybe over time it will go unpainted.
Great thank you
Great case
Everything as describe
Es perfecto!! Espero que a mi amiga le guste la carcasa que le compre para su cumpleaños