SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia&Middle East |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrazyLabShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazylabshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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It came quickly, took 3HL turned out to be on growth most that, growth 190, the quality is not bad, wash delicately better then Pat neatly and generally fire
At 197 cm, took 5XL. It seems normal to sit. On quality, everything is sad, but for such a sum vprindcipe is acceptable, karoche cool thing
Just wow! I like it! Quality fire, I advise everyone! It came in 6 days, though only preparation was long! Awesome, definitely like
My grace, haori Bomba, took XL, I have a height of 160
I came in, just like in anime
Perfect!!
Lo compre para mi novio, suele ser talla L, pero lo pedí XL, le quedo súper, eso sí, no le cruza como tal, pero le queda bien de espalda y brazos, además es frescas y queda súper para el verano. Con una polera blanca abajo se luce mucho mejor! Además, decía que se demoraría 1 mes y un poco más, pero llegó en aproximadamente 2 semanas ✨
The fabric is light, I like it
The goods are good. It came to Khanty Mansiysk in two weeks, which is very fast. On growth 163 took XXL
Came Super soon a week before delivery and fantastic I love it❤️
Delivered the store quickly, about 10 days before Tatarstan, a good thing, on growth 178 took XXL
My daughter really liked it
Качесто хорошее,пришло быстро!
Kayfariki, everything is clear On my Rostik 163 is perfect
Buly Veliki problem 3 delivered, put on the wrong address, Ale I have all virovali called the car.
Very good thank you
отправили в предпоследний день только после того, как я написала. но в целом накидка замечательна
It's okay.
It came quickly, the quality is good to everyone I recommend
Afigenic Kimano, I advise everyone! It came in 2 weeks, the quality is good)
Happy with your purchase
One of the best things, standing on Ali Express! The quality is excellent, it came, surprisingly, quickly, the threads do not stick out, the print is excellent!
Sent on the last day only after I wrote. But in general, the Cape is wonderful
Just high. Came in about 2 weeks