SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia&Middle East |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrazyLabShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazylabshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Классная штучка, доехала за 3 недели до Красноярска вместе с другой посылкой, с продавцом не общались. Внизу мнётся правда очень быстро. Брала на рост 165 - ХХL, как оверсайз. Мне понравилось, рекомендую
quality is good ! however I would advise you to take larger size. I generally wear L and XL when I want an oversize effect, here I went for a 4XL and it fits perfect (with an oversize effect)
My son is your content the material and the size very very well
ЭТО ЛУЧШЕЕ! НАСРАТЬ ЧТО СИНТЕТИКА баджи и кенчик одобряют теперь я самая крутая в нашем мухосранске
Oh gospadi... This is the best thing that I ordered... Kenchik... I cried with happiness... I'm so hurt it's haori now my... It came in just 2 weeks, ordered 2XL for height 160... Just thank you so much...♡♡♡
The product is very good, I liked it very much and it came very fast.
Очень тонкая летняя накидка. Иероглифы напечатаны жёлтым цветом, не блестят. Неплохая за свою цену!
The goods arrived in time, the quality of the norms, the store is responsible, I recommend
I cried with happiness when I got it. Happy as a puppy. The fabric is thin, flying, the printing is clear, it's nice to wear, there is a smell, but it's small things. Height 163, weight 78, took 5XL
Everything came up. Thank you. Quality as stated. Seller recommend
Baldage!!!
Best blouse, best boy I do not regret that I ordered, very satisfied!
Gachimuchi approves
This is the best! I don't give a that synthetic Badji and kenchik approve now I'm the coolest in our muhosranck
Хорошее качество
доставили за 15 дней!! шикарное качество, нитки не торчат!! заказал 2XL на рост 185, все подошло идеально!! ставлю 5/5
Just great, it's arrived 11 days ahead of schedule
I am very pleased with haori, it came quickly, for growth and average physique took M and the village slightly oversize
Good haori, the fabric is soft, the threads do not stick out. Karoche all Super)
Всё шикарно! Кимоно подошло как влитое, хороший материал, без дефектов
Davolen child
Super comfortable thing, it's not hot and you look immediately stylish!! With the store did not communicate, the delivery is super fast at the cash desk, and the price does not bite. In short, top for your money
Everything is fine! Haori came quickly, two and a half weeks in Mo. Synthetics, of course. In the summer it will be hot ( And so, the print is good, everything is sewn neatly. Very Long could not choose the size. On height 158 and weight 55 took L. Not small and not great
Just like the picture! Time of shipping was also very good, it arrived quickly. I'm satisfied. ^^
я думал что будет до локтя рукава в итоге на всю руку я посмотрел другие отзывы и там тоже самое так что я не растраиваюсь