SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia&Middle East |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrazyLabShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazylabshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The poleron is beautiful quality just look at the size, I in chile asked for an L, but it's more like an S, my daughter kept it:/. Do not reach the store as it arrived sooner than expected.
капюшон тёмно синий, А не чёрный как я думала. выглядит красиво.
The hood is dark blue, not black as I thought. Looks nice.
Отличный худи. Взяла на рост 160, рукава длинноваты, можно было взять чуть меньше. Но нравится что широкий и длинный
He's beautiful.
Excellent sweatshirt, warm, delivery Fast. I will order in another color
Delivered Duge schvidko, for 2 types. Took rosemir L (call m) and on the River 156 cm (about '88 cm breast) perfectly pidishov. Yakshcho love, a shchob buv Duge vilniy, then it can be on rosemer bielshe Brati. Shive acuratno, pidiyde in the cold winter. All is pre-war)
Amazing jacket! The color is gorgeous, the quality is chic, and how warm it is! I'm delighted. Thank you!
Slightly small, if you want to sit more freely, take a larger size. The color matches exactly.
Отличная толстовка, состав-хлопок с полиэстером, по качеству приятная, плотная, тёплая, цвет чуть отличается от картинки, желтый более цыплячий, но тоже яркий, на российский размер 48-50 XXL села отлично, не оверсайз. Покупкой довольна, отправлено сразу, доставка быстрая, продавца рекомендую.
Shipping fast. The quality is excellent, soft, warm! Recommend!
Very warm sweatshirt. On the Russian 40-42 R. She sat down like an oversize.
Весьма симпатичная худи. Изнанка мягенькая.
I wear 40-42 size, I took M (this was the smallest size was), height 162, 82-65-91, sat well, looks slightly freer than the size S size
Excellent sweatshirt, composition-cotton with polyester, in quality pleasant, dense, warm, the color is slightly different from the picture, yellow more chicken, but also bright, on the Russian size 48-50 XXL sat perfectly, not an oversize. Purchase is satisfied, sent immediately, delivery is fast, I recommend the store.
I ordered XL, it turned out to be less than green and pink for size, exactly. Hood-not easy 4-5 cm
Synthetics. Quite corresponds to the price of 714 rubles. With shipping. XXL at 90-74-105 (48 RUS) is suitable, but not an oversize. Sleeves for height 174 is normal.
The 50th size is a little small. Took XXL
отличная толстовка, цвет как на картинке пришла в Краснодар за 11 дней. Размер на 40-42.
Keep warm, xl size small, take two to three above for oversize effect
In life I wear size 44. L in size, but I wanted more oversize. At 44 it is better to take XL But the quality is good. Recommend
Bluza bardzo dobrej jakości. Rozmiar M raczej jak większe S, ale wg. tabeli wszystko się zgadza. Mięciutka, dobrze uszyta, kolory intensywne, nie śmierdzi "chińszczyzną" co nieraz się zdarza i ciężko wywietrzyć nawet po wypraniu. Taka jak na zdjęciu. Nie ma się czego czepić. Do tego szybka przesyłka. Polecam.
Good quality, warm sweatshirt, I'm happy with the purchase!
Size L approached the height of 164, a teenager as an oversize!
On S ordered XL, it was possible to order another size-two more to sit freely. On the first look all is well, the parcel was tracked, in the Tyumen came in 2 weeks