SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia&Middle East |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrazyLabShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazylabshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good sweatshirt, thanks for the fast delivery
Толстовка очень понравилась! На девочку 164р, брали L, села отлично, хотя носит S, M! Качество отличное, мягкая и приятная! Быстрая доставка!
Tout doux à l'intérieur j'adore !
Пришел быстро, почти меньше месяца. Он оказался темней чем на фото и жутко пахнет Китаем. Но печать просто бомба, очень качественная и не наклейка, что важно. Материал мягкий и уютный, для осени то что нужно. Заказала себе размер больше чем нужно было, но я все равно довольна. Нитки не торчат. Супер кофта! Советую <333 )))
Everything as it should be
arrived really fast. fabric is a little weird but still very happy with it!
The sweatshirt really liked it! On the girl 164r, took L, sat perfectly, although wears S, M! The quality is excellent, soft and pleasant! Fast shipping!
Came quickly, almost less than a month. It turned out to be darker than in the photo and smells creepy by China. But the printing is just a bomb, very high quality and not a sticker, which is important. The material is soft and cozy, for autumn what you need. I ordered myself a size more than I needed, but I'm still happy. Threads do not stick out. Super jacket! I advise <333 )))
It is fantastic, soft and the design is not appiccicato, but is just colored cloth, then takes more time, consigliatissima
the size was perfect but I thought it would be a little bit bigger but it's still a bit big, inside is very fluffy and it's very light but still keeps your warm really recommend!
It's very pretty but it's also fine, it doesn't open much
All good quality, arrived without problem
Arrivé rapidement
The drawing something off but I still like it
Приятно удивлена скоростью доставки товара. Толстовка соответствует фото продавца. Ткань синтетика, но мягкая, принт чёткий, качество изделия хорошее. Спасибо продавцу!
Very happy, it's super soft and warm :)
super soft and comfy.
Kupstvo good, but it turned out to be a big one, looked at the reviews and took more
Качество хорошее, но худи тонковато. Думали, что потолще будет.
la imagen se ve bien, un poco delgada la tela pero está bien, llegó antes de lo esperado
Me encanto mucho
Synthetics. But the daughter does not shoot
Брала размер XXL, хотя сама ношу S. Мягкий, очень приятный к телу, чёткий принт. Капюшон нужной длинны
The quality is good, but the hoodie is thin. Thought it would be thicker.
They're very nice, but they come in broad, I read they came in small and that's why I asked for big but actually ask for their correct size