SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia&Middle East |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrazyLabShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazylabshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Удобная обувь на удивление легкая! Я Размер 7 (американский размер) и получил 39 и отлично подходит для маленькой комнаты. При доставке товара, к сожалению, на обуви есть вмятина): Но, кроме того, мне нравится этот товар
Comfy shoes surprisingly light !! I’m size 7 US size and got 39 and fits great with a little wiggle room. There is a dent on the shoes when it got shipped here sadly ): but other than that I like the product
Идеально! Одежда отличного качества, как я и ожидал.
Это стоило того, чтобы все было очень хорошо упаковано, оно прибыло вовремя и просто так.
Perfect! Clothes have a great quality and is as I expected.
It was worth everything very well packed came in time and shape just ameee it
Все прибыло в идеальном состоянии, я заказал размер L, и все было хорошо, рубашка эластична, насколько хорошо юбка имеет эластичность и немного больше сидит, куртка с точки зрения отделки в порядке, так как она выложена изнутри. Я получил 2 чулки толстый и прозрачный, парик не в своем 100% хорошего качества, он немного запутывается, но по цене в целом он соответствует, кольцо приходит, но оно немного большое. Что касается доставки, продавец был очень внимателен, так как он отправил до указанной даты, и он был очень внимателен 10/10, он отвечает мгновенно и очень препятствует доставке
I arrive everything in perfect condition, I ordered size L and it's all right, the shirt is stretchy how good the skirt has an elastic and seat a little more, the jacket as for terminations is fine as it comes lined inside. I got 2 stockings a thick and a transponder, the wig is not in its 100% good of manhood gets tangled up a bit but for the price as a whole meets, A ring comes but it's a little big. As for shipping the store was very attentive as it sent before the date indicated and was very attentive 10/10 respond instantly and very preucuted by shipping
Мне нравится! Парик-это прямой блонд, длинный парик, его жаростойкая вещь требует обрезки, и пальто приятно, кнопки-это милое золото, а белая рубашка, карточка/шейный платок действительно хорошая Косплей поставляется с: Карта/шейный платок, парик, пальто, черно-белые носки, пальто canon, юбка canon, куртка runa, черные леггинсы и Черная веревка/галстук, который идет с униформой Рост 155 см и маленький размер мне подходит
love it! the wig is a straight blond long wig its heat resent needs trimming and the coat is nice the buttons are this nice gold and theres a white shirt the card/necklece is really nice the cosplay comes with: card/necklece, wig, coat, black and white socks, canon coat, canon skirt, runa jacket, black leggings and the black rope/tie that goes with there uniform im 155cm tall and small fits me
pense era talla pequeña y viene muy grande
I love it. My coaplay always ordered them from xxl to fix them and to fit my size, from this I stay biem to exept of the sack which is left large but the quality is muuuy good and the wig is soft and very accurate, of a very good quality
Красиво, все хорошо, как на картинке, очень быстрая доставка на юг Чили. Очень счастлив.
Everything's fine, everything in the picture: D
Beautiful, all good, just like in the picture, very fast shipping south of Chile. Very happy.
Very good closplay very comfortable wig super good a
beautiful
Правильный размер такой же, как на картинке, прибыла заранее по расписанию
Right size the same to the picture, arrived ahead of schedule
Это очень хороший косплей, по цене он того стоит, плюс полный пакет, так как он приносит все необходимое, чтобы сделать хороший косплей. Я полностью рекомендую это.
It's a very cute cosplay, for the price is totally worth it, plus the whole package, as it brings everything you need to make a good cosplay. I totally recommend it.
Very nice quality! As described. No complaints at all! Arrived a few days late but that’s Sweden’s custom service to blame.
Good costume for its price. The wig is a little shiny and has not much hair. I have weight 55 and height 168 and size M is a little big for me. But surprisingly tights are perfect for my height. I was worried about quality of lenses but they are fine - my eyes are alright after 2 hours of wearing lenses.
Very perfect good size
Dress very cool but wig mega thin, little hair and the lights