SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia&Middle East |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CrazyLabShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazylabshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So cute and cozy the material is great it's so cute
Красивый джемпер хорошего качества
My daughter 11 years old, was very happy, size was perfect, arms and all fits good, material is soft and cosy, very fast delivery at these times - just 1 week about. She liked it a lot and we likely will order from this store in the future☺ Thank You!
Nice and good quality jumper
article au top superbe
Even more beautiful than the photo and very hot. I recommend 200%
Looks exactly like the picture, super cute! It also came with a little gift <3
Я в восторге! ❤очень мягкая (материал не скрипит), приятная к телу и достаточно теплая))) Вышивка качественная, без брака)) Спасибо большое!
I'm delighted!❤Very soft (the material does not creak), pleasant to the body and warm enough))) embroidery quality, without marriage)) Thank you very much!
Perfect, thank you!
I love this hoodie, it came to Canada after 12 days, it was much earlier than I expected. Overall, reading the tag, the material is made out of 80% cotton, 8% spandex, and 12% polyester. The material is just thick I could say, probably perfect between autumn-winter. There were no threads coming out, the bear is cute, it was accurate and I’m happy with my order. I’ll be wearing this more often now. I’ll consider buying more from this store one day, thank you for great service and fast shipping! ^^
The hookie quality is extremely good. Nothing different with the photo. I'd love it so much and gonna order again;)
It's very warm, I thought it was going to be bigger
Inlove I'm still sad they didnt have bigger ones. It looked bigger in picture. Also I asked to change the color of the hoodie, the store was really cool about it, responded fast. Highly recommended
Great sweatshirt and very good quality. Thick material and soft.
Товар доставили в положенный срок. Толстовка сделана качественно, нитки не торчат, швы аккуратные и прочные. Мишка и шапка бабл-ти покрыты пушистым ворсом. На параметры рост 167, вес 65, взяла размер L, идеально подошло: мешковатое только в рукавах, что мне и было нужно! Чудесное худи, приятное к телу!
Little bit small but so cuteeee! I LOVE IT
Excellent product I liked exactly the size
The goods were delivered in due time. The sweatshirt is made qualitatively, the threads do not stick out, the seams are neat and durable. Teddy bear and hat are covered with fluffy pile. On the parameters of height 167, weight 65, took the size L, perfectly suited: baggy only in the sleeves, which I needed! Wonderful hoodie, pleasant to the body!
Muy bonita y gruesa para el invierno muy calentita
Looks really cute; it’s soft and feels really high quality! The print is embroidered on!
Very nice and neat. Straight lines, threads do not climb. Fully corresponds to the photo. At 44 the size took M, you could take a little less. Very satisfied)
Perfecto
Мне очень нравится эта толстовка! Четко, очень хорошее качество и Сшито отлично! (Как на картинке!) он хорошо сидит, я просто хочу, чтобы он был немного больше (но это имеет чувство, что он немного мал для меня, так как я немного высокий (162/5 '4) Все очень довольны и обязательно буду носить много: 3! Это soooo милый и толстый! (Для зимы или любых холодных дней) также продавец был хорош и быстро отправлен (Доставка занимает всего около 16 дней!) + милый Подарочный браслет! Я так рад, что это так мило!
i love this hoodie so much!!! clearly is very good quality and sewn great! (just like the picture!) it fits nicely, i just wish it were a bit bigger (but it does make sense that it is a little small for me since i am kind of tall (162/5’4)) over all really happy and will definitely wear a lot :3! it is soooo cute and thick!!!! (for winter or any cold days) also store was nice and shipped fast (only took about 16 days to arrive!) +cute gift bracelet!!! im so excited it’s so cuteeeeeee!!!!